45-Day Returns Guarantee
Try our hearing aids risk-free for 45 days. Not satisfied? Return them for a full refund—no questions asked.
Our Promise: Risk-Free Trial
At Sonic Assist, we understand that choosing hearing aids is a significant decision. That's why we offer a 45-day money-back guarantee on all hearing aid purchases. We want you to be completely confident in your purchase, and if our hearing aids don't meet your expectations, we'll make it right.
This isn't just a return policy—it's our commitment to your satisfaction. Take a full 45 days to try our hearing aids in your everyday life. If they're not perfect for you, simply return them for a complete refund.
Why Our 45-Day Guarantee is Different
No Questions Asked
Don't like them? That's reason enough. No explanations required.
Full Refund
100% of your purchase price back. Every penny.
Free Return Shipping
We provide a prepaid return label. No cost to you.
Fast Processing
Refund processed within 7-10 business days of receiving your return.
How the 45-Day Trial Works
Order Your Hearing Aids
Choose the hearing aids that best fit your needs and place your order. Your 45-day trial begins when you receive them.
Try Them in Your Daily Life
Use your hearing aids every day for up to 45 days. Test them at home, in restaurants, during conversations, watching TV—anywhere and everywhere you'd normally wear them. This is your opportunity to make sure they're the right fit.
Love Them or Return Them
If you're happy with your hearing aids, enjoy! If not, simply contact us within 45 days and we'll send you a prepaid return shipping label.
Email us at info@sonicassist.com to initiate a return.
Get Your Full Refund
Pack up your hearing aids with all accessories, attach our prepaid label, and drop them off at any USPS location. Once we receive them, we'll process your full refund within 7-10 business days.
What's Covered
âś“ Eligible for Return
- All hearing aid devices purchased from Sonic Assist
- Products returned within 45 days of delivery
- Items in original condition with all accessories and packaging
- Normal wear from testing and use is acceptable
âś— Not Eligible for Return
- Hygiene items (ear tips, domes) once opened
- Batteries and cleaning supplies
- Products damaged by misuse or neglect
- Returns initiated after 45 days from delivery date
Common Questions
Do I need to provide a reason for returning?
No. This is a no-questions-asked return policy. If you're not satisfied, that's all we need to know. While we appreciate feedback to improve our products, it's completely optional.
Who pays for return shipping?
We do! We'll provide you with a prepaid USPS return label. There is absolutely no cost to you for returning the product.
How long does it take to get my refund?
Once we receive your return and verify it's in acceptable condition, we'll process your refund within 7-10 business days. The refund will be issued to your original payment method.
What if I want to exchange for a different model?
Absolutely! Contact us before returning your current hearing aids. We can help you select a better model and coordinate the exchange. You can also return your current device and place a new order separately.
Can I return after 45 days?
The 45-day return period is firm for refunds. However, all our hearing aids come with a manufacturer's warranty (1-3 years depending on the model) that covers defects and malfunctions. If you experience issues after 45 days, contact us about warranty service.
Why We Offer This Guarantee
We've been in the hearing aid business for over 45 years, and we know that finding the right hearing aids takes time. You can't truly know if hearing aids work for you until you've worn them in real-world situations for several weeks. That's why we give you 45 full days—enough time to experience them in all aspects of your life. We're confident in our products, and we want you to be confident too.
Ready to Try Risk-Free?
Experience better hearing with zero risk. Start your 45-day trial today.
