Frequently Asked Questions

What are OTC (Over-The-Counter) hearing aids?

OTC hearing aids are FDA-regulated devices designed for adults with perceived mild to moderate hearing loss. They can be purchased directly without a prescription or professional fitting, making them more accessible and affordable than traditional hearing aids.

How do I know if OTC hearing aids are right for me?

OTC hearing aids are designed for adults 18+ with mild to moderate hearing loss. Consider OTC hearing aids if you:

• Have difficulty hearing in noisy environments
• Find yourself asking people to repeat themselves
• Turn up the TV volume more than others
• Struggle to hear phone conversations

If you have severe hearing loss, sudden hearing loss, ear pain, or drainage, please consult an audiologist or physician first.

Are your hearing aids FDA-registered?

Yes! All hearing aids we sell are FDA-registered and comply with federal safety and effectiveness standards. We only work with reputable manufacturers who meet strict quality requirements.

Do you offer free shipping?

Yes! We offer FREE next-day delivery on all orders to the continental United States when you order before midnight (server time). No minimum purchase required. Hawaii, Alaska, and overseas territories receive standard shipping (5-7 days).

How long does shipping take?

Orders placed before midnight (server time) will be delivered the next business day to continental US addresses. Hawaii and Alaska take 5-7 business days. You'll receive tracking information once your order ships.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and offer 0% financing options for qualified customers. All transactions are secure and encrypted.

What is your return policy?

We offer a 45-day money-back guarantee. If you're not satisfied with your hearing aids, return them within 45 days of delivery for a full refund. Items must be in original condition with all accessories. We provide free return shipping labels.

What warranty do your hearing aids come with?

Warranty coverage varies by product, typically ranging from 1-3 years. The warranty covers defects in materials and workmanship under normal use. Specific warranty details are included with each product and in your order confirmation.

Can I exchange my hearing aids for a different model?

Yes! Within the 45-day trial period, you can exchange your hearing aids for a different model. Contact us to discuss your needs, and we'll help you find the perfect fit. Return shipping is free during this period.

How do I choose the right hearing aid?

Consider these factors when choosing:

• Hearing loss level: Mild, moderate, or severe
• Lifestyle: Active, social, quiet environments
• Features needed: Bluetooth, rechargeable, noise reduction
• Budget: We offer options at various price points
• Discretion: Size and visibility preferences

Contact our team for personalized recommendations!

Are rechargeable hearing aids better than battery-powered ones?

Both have advantages. Rechargeable models are more convenient (no battery changes) and eco-friendly, typically lasting 16-24 hours per charge. Battery-powered models don't require daily charging and batteries are easy to replace. Your choice depends on your lifestyle and preferences.

Do your hearing aids work with smartphones?

Many of our models feature Bluetooth connectivity, allowing you to stream phone calls, music, and other audio directly to your hearing aids. Check individual product specifications for Bluetooth capability and compatible devices.

How long do hearing aids last?

With proper care and maintenance, hearing aids typically last 3-5 years. Factors affecting lifespan include usage patterns, maintenance habits, and environmental conditions. We offer cleaning services and parts replacement to extend your device's life.

Do you offer fitting and adjustment services?

Yes! Our hearing aids come with detailed setup instructions, and we offer free lifetime adjustments at our showroom. You can also contact our audiologists via email for remote support and guidance.

What if I need help setting up my hearing aids?

We provide comprehensive support! Each purchase includes detailed instructions, video tutorials, and access to our support team. Email us anytime at info@sonicassist.com and we'll guide you through setup.

Do you offer repairs?

Yes. Warranty repairs are free. Out-of-warranty repairs are available for a fee. Contact us with details about the issue, and we'll provide a repair estimate. In many cases, we can troubleshoot and resolve issues remotely.

Can I visit your physical store?

Absolutely! We welcome visitors to our Miami Beach, FL showroom. No appointment necessary, though calling ahead ensures an audiologist is available. Visit us at 4035 Sheridan Ave, Miami Beach, FL 33140 or call us at 1-800-432-7872.